These Terms of Service ("Terms") are an agreement between Wagonward ("we", "us") and the business that signs up for Wagonward ("you", the "Client"). By using Wagonward or signing an order form that references these Terms, you agree to them. If you sign a separate written agreement with us, that agreement controls where it differs from these Terms.
The service
Wagonward replies to your quote requests and missed calls by text message in your company's name, asks the questions you choose, follows up with customers who don't reply, and sends you a summary of each lead. We set up the service for you, including connecting your quote form, missed-call forwarding and a registered business texting number.
Wagonward does not set prices, quote prices, book moves or make commitments on your behalf. You are responsible for every quote, booking and service you provide to your customers.
Your responsibilities
- Consent. You will collect consent from customers to receive texts, for example with a consent checkbox and disclosure on your quote form, and you will not ask us to text anyone who has not contacted you or has opted out.
- Accurate information. You will give us accurate information about your company, service area and policies, and tell us promptly when it changes.
- Compliance. You will follow the laws that apply to your business and communications, including the Telephone Consumer Protection Act and state telemarketing and privacy laws, and you won't use Wagonward for marketing blasts, unlawful content or anything that violates carrier rules.
- Review. You will approve your message setup before go-live and review conversations regularly.
- Account security. You will keep your login details private and tell us right away about any unauthorized access.
Plans, fees and billing
- Standard: $697 per month. Pro: $897 per month. Both include a one-time setup fee of $500 unless waived.
- Founding mover: $497 per month with no setup fee, available to our first three clients, in exchange for permission to share your results as a case study. This price stays the same for as long as your subscription remains active without interruption.
- Monthly fees include standard text messaging volume for normal lead response. If your volume is far beyond normal use, we'll talk with you before any change.
- Fees are billed in advance each month, or for the term you choose, to the payment method on file. Prices exclude taxes, which you'll pay where they apply.
- We may change list prices with at least 30 days' written notice. Changes apply from your next renewal.
Term, renewal and cancellation
- You may choose month-to-month, 6-month or 12-month terms. Terms renew automatically for the same length unless either side gives notice.
- Month-to-month plans can be cancelled with 30 days' written notice to support@wagonward.com. 6 and 12-month terms can be cancelled effective at the end of the current term with 30 days' notice before renewal.
- When your subscription ends, texting stops. We'll send you a copy of your leads and conversations, then delete your data as described in our Privacy Policy.
30-day money-back promise
If you're not happy with Wagonward, you can ask for a refund of your first monthly subscription fee by emailing us within 30 days after your service goes live. We'll refund that fee and end your subscription. This applies once per company. The setup fee is not refundable once setup work has started, unless required by law.
Late payment and suspension
If a payment fails, we'll notify you and retry. If the payment is still unpaid 7 days after the notice, we may pause the service until it's paid. While paused, Wagonward won't reply to new leads. Your data is kept during a pause.
Your data
You own your customer data, including leads and conversations. You give us permission to use it only to provide, secure and improve the service for you, and as described in our Privacy Policy. We don't sell your data or use it to market to your customers. We may use anonymous, combined statistics, such as average reply times across all clients, that can't identify you or your customers.
AI and message delivery
Wagonward uses AI to write messages within the rules set during setup. AI can make mistakes, so you should review conversations and tell us about anything that needs correcting. Text delivery depends on mobile carriers, which may filter or delay messages, so we can't guarantee that every message is delivered or that any lead will book a job.
Acceptable use
You may not use Wagonward to send spam or unsolicited marketing, to message people who have opted out, to send unlawful, misleading or harmful content, to impersonate another business, or to interfere with or try to break the security of the service. We may suspend the service immediately if continued use would violate the law or carrier rules, and we'll tell you why.
Warranties and disclaimer
We'll provide the service with reasonable skill and care. Apart from that, the service is provided "as is", and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows.
Limitation of liability
To the extent the law allows, neither side is liable for indirect, incidental, special or consequential damages, or for lost profits or lost business, even if advised of the possibility. Each side's total liability arising from these Terms is limited to the fees you paid us in the 3 months before the event that gave rise to the claim. These limits don't apply to your payment obligations, to either side's indemnity obligations, or to liability that can't be limited by law.
Indemnity
You will defend and indemnify Wagonward against third-party claims arising from your failure to obtain required customer consent, your instructions to message people, or your violation of law or these Terms. We will defend and indemnify you against third-party claims that the Wagonward software, used as provided, infringes their intellectual property rights.
Changes to these Terms
We may update these Terms. For material changes, we'll give you at least 30 days' notice by email. If you don't agree, you may cancel before the change takes effect.
Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in California, and both sides consent to that jurisdiction.
Contact
Questions about these Terms: support@wagonward.com.